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Case Studies
Lead UX Designer
Our goal was to introduce Nectar Prices to self-checkouts while ensuring the experience remained consistent across all other Sainsbury’s touchpoints. Alongside delivering the core business proposition, we also saw an opportunity to refresh and enhance key elements of the self-checkout experience.
Lead UX Designer
Our goal is to develop an internal checkout solution to:
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Reduce dependency on legacy systems
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Gather comprehensive data on SCO (Self-Checkout) usage (currently unavailable)
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Respond rapidly to evolving customer and colleague needs
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Deliver a flexible, cross-device solution
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Foster innovation in the checkout process and gain full control over the user interface
UX & UI Design
The CX dashboard empowers customer service agents to efficiently manage loyalty customer accounts in a single platform. Key features include issuing goodwill gestures, reporting suspicious activity, and closing customer accounts.
UX & UI Designer
Our goal is to enhance the web-to-store journey, benefiting both customers and staff. Customers will enjoy a more seamless and enjoyable experience, while staff will gain more efficient tools and systems to optimise their time and workflows.
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